Question 1

How do I create an account?

Accepted Answer

Creating an account is simple! Click the "Sign Up" button on our website, provide your email address, create a password, and verify your email. Once verified, you can immediately start browsing and purchasing trading robots. No admin approval is required for customer accounts.

Question 2

How do I purchase a robot?

Accepted Answer

Browse our robot catalog (or indicators), select a tool that fits your trading needs, choose your plan type (Basic, Professional, Enterprise) and duration (Monthly, Quarterly, Yearly), add it to your cart, and proceed to checkout. Complete payment through our secure Stripe integration, and your license will be created automatically upon successful payment.

Question 3

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards through Stripe, including Visa, Mastercard, and American Express. All payments are processed securely through Stripe's payment infrastructure. We currently only support USD currency.

Question 4

How do I get started after purchase?

Accepted Answer

After successful payment, you'll receive an email with your license details and API key (UUID). Download the robot file from your account dashboard, configure it in your trading platform (MT4/MT5) with the provided API key, and start your first trading session. The robot will automatically connect to our platform.

Question 5

What is the order process?

Accepted Answer

The order process follows these steps: 1) Select robot and configuration, 2) Apply discount codes if available, 3) Create order (status: pending), 4) Redirect to Stripe for payment (status: processing), 5) Payment succeeds (status: completed), 6) License automatically created. You can track your order status in your account dashboard.

Question 6

Can I cancel an order?

Accepted Answer

Yes, you can cancel orders that are in "pending" or "processing" status (before payment completes). Once an order is completed, you cannot cancel it. For completed orders, refunds may be available through our support team in special circumstances.

Question 7

How do refunds work?

Accepted Answer

Refunds are admin-initiated only and available for completed orders in special circumstances. When a refund is processed, your payment is returned to your original payment method, your license is deactivated, and you'll receive a confirmation email. Refunds typically appear in your account within 5-10 business days.

Question 8

What happens if payment fails?

Accepted Answer

If payment fails, your order status changes to "payment_failed". You can retry payment up to 3 times on the same order. Common failure reasons include insufficient funds, expired cards, or 3D Secure authentication not completed. After 3 failed attempts, you can create a new order.

Question 9

Can I use discount codes?

Accepted Answer

Yes! You can use either one coupon code OR one referral code per order (not both). Enter your discount code at checkout, and the discount will be applied automatically. Discounts are percentage-based and applied to your order total before payment.

Question 10

How do I activate my license?

Accepted Answer

Your license is automatically activated upon successful payment. You'll receive an email with your API key (UUID). Configure your robot in MT4/MT5 with this API key, and when the robot connects to our platform, it will authenticate using this key. No manual activation step is required.

Question 11

What is an API key?

Accepted Answer

An API key (UUID) is a unique identifier automatically generated for your license. It's used to authenticate your robot when it connects to our platform. Each license has its own unique API key that you enter into your robot's configuration settings. Keep this key secure and don't share it.

Question 12

How many sessions can I run?

Accepted Answer

The number of concurrent sessions depends on your plan type: Basic plans typically allow 1-2 sessions, Professional plans allow 3-5 sessions, and Enterprise plans allow 10+ sessions. You can see your current session usage and limit in your license dashboard. Each session represents one trading account running the robot.

Question 13

What happens when my license expires?

Accepted Answer

When your license expires, all active trading sessions are immediately disconnected, and no new sessions can be created. Your robot will stop trading, but open positions in your trading account remain (you must manage them manually). To continue using the robot, you need to purchase a renewal.

Question 14

Can I renew my license?

Accepted Answer

Yes! You can purchase a new license for the same robot before or after your current license expires. Each renewal creates a new, independent license with a new API key. You can have multiple active licenses for the same robot simultaneously, allowing for smooth transitions without downtime.

Question 15

Can I have multiple licenses?

Accepted Answer

Yes, you can purchase multiple licenses for the same robot or different robots. Each license operates independently with its own API key, session limits, and expiration date. This is useful if you want to run robots on many accounts or have overlapping licenses for continuous service.

Question 16

How do I start a trading session?

Accepted Answer

Start a session by configuring your robot in MT4/MT5 with your license API key and starting the robot. The robot will automatically connect to our platform, authenticate using your API key, and create a session. You can monitor active sessions in your account dashboard, including performance metrics and status.

Question 17

What are session limits?

Accepted Answer

Session limits define the maximum number of concurrent active sessions per license, based on your plan type. For example, a Professional plan might allow 5 concurrent sessions. The system automatically enforces these limits - if you reach your limit, you must close an existing session before starting a new one.

Question 18

How do I monitor my sessions?

Accepted Answer

Access your license dashboard to view all active sessions. You can see real-time information including trading account numbers, start times, current status, profit/loss, drawdown, and other performance metrics. Session data is updated continuously while your robot is running.

Question 19

Can I change robot settings during a session?

Accepted Answer

Yes! Many robots support runtime configuration changes. You can modify robot parameters (like risk settings, trading pairs, etc.) through your dashboard without stopping the session. The changes are applied in real-time. Check your robot's documentation to see which settings can be changed during runtime.

Question 20

How do I become a vendor?

Accepted Answer

Vendor registration is self-service and immediate! Sign up through our vendor portal, verify your email, and you can start submitting robots right away. No admin approval is required for registration. You'll need to complete payment verification before receiving your first payout, but you can submit robots before that.

Question 21

How do I submit a robot?

Accepted Answer

First, request a robot UUID through the vendor portal. Program your robot with this UUID embedded. Then create a submission with your robot file, specifications, configuration schema, at least 3 backtests, and pricing proposal. Submit through the vendor portal, and admins will review your submission through multiple stages (technical, security, performance, pricing).

Question 22

How long does approval take?

Accepted Answer

The review process typically takes 1-2 weeks, depending on submission complexity and admin workload. Your submission goes through technical review, security review, performance review, and pricing negotiation. You can track progress and communicate with admins through submission conversations in the vendor portal.

Question 23

How do I earn revenue?

Accepted Answer

You earn a percentage of each sale of your robots. We offer competitive revenue share for vendors. The commission rate is set during your first submission and can vary by robot type. Revenue is calculated on the final sale price (after any discounts). Your revenue share is tracked in real-time, and you can view your balance in the vendor dashboard.

Question 24

When do I get paid?

Accepted Answer

You can request payouts once you have a minimum balance (typically $50) and have completed payment verification (bank account details and identity verification). All payouts are processed manually by our accounting team. There's no automatic payout schedule - you request when you're ready.

Question 25

Can I create coupons?

Accepted Answer

Yes! Once your robots are approved, you can create vendor coupons to promote your robots. Coupon discounts are deducted from your revenue share (not the platform's share). For example, if you have a 40% revenue share and offer a 30% discount, you earn 10% instead of 40%. The platform's revenue remains protected.

Question 26

Can I update my robot after approval?

Accepted Answer

Approved robot versions are immutable (locked) to ensure version history and customer trust. To make changes, you must submit a new version with a new UUID, updated files, and optionally new pricing. The new version goes through the same review process. Customers can then purchase the new version.

Question 27

How do I become a commissioner?

Accepted Answer

Commissioner registration is free and self-service! Commissioner plans are designed to reward early promoters. Sign up through our commissioner portal, verify your email, and you'll immediately receive an auto-generated tracking code (TRACK-{id}). You can start tracking sales right away, even before admin approval. Complete your profile with business information and social media details to apply for commission-earning referral codes.

Question 28

How do referral codes work?

Accepted Answer

Referral codes are unique promotional codes you share with potential customers. When customers use your code at checkout, they may receive a discount (set by admin), and you earn a commission. Your share is determined by your activity and sales and can be updated with each new referral code. Sales are automatically attributed to you, and you can track performance in your commissioner dashboard.

Question 29

How do I earn commissions?

Accepted Answer

You earn commissions when customers purchase robots using your referral codes. Your share is determined by your activity and sales and can be updated with each new referral code. Commissions are calculated automatically and tracked in your balance. There's a 30-day hold period from each sale before the commission becomes available for payout.

Question 30

What is the minimum payout threshold?

Accepted Answer

You must achieve at least 20 robot sales through your referral codes before becoming eligible for your first payout. This ensures you're actively engaged and generating meaningful value. After reaching 20 sales, you can request payouts for commissions that have passed the 30-day hold period.

Question 31

How do I get paid?

Accepted Answer

Once you've reached 20 sales and completed payment verification (bank account details and identity verification), you can request payouts. All commissioner payouts are processed manually by our accounting team. You can request any amount above the minimum threshold from your available balance.

Question 32

Do I need admin approval?

Accepted Answer

You can start tracking sales immediately with your auto-generated tracking code (0% commission). To earn commissions, you need admin approval. Submit your profile with business information, social media presence, and audience demographics. Once approved, you can request commission-earning referral codes with discount percentages.

Question 33

How do I create a support ticket?

Accepted Answer

Log into your account and navigate to the Support section. Click "Create Ticket" and fill out the form with your issue category (technical, billing, account access, license problem, etc.), subject, and detailed description. You can optionally link your ticket to a specific license, order, or session for faster context. Submit the ticket, and a support agent will be assigned.

Question 34

What types of issues can I report?

Accepted Answer

You can report various issues including: technical problems with robots, billing inquiries, account access issues, robot configuration problems, license problems, feature requests, bug reports, or general inquiries. Support tickets are categorized automatically, and specialized agents handle different types of issues.

Question 35

How quickly will I get a response?

Accepted Answer

Response times depend on ticket priority and category. High-priority and urgent tickets receive faster responses. Our support team aims to respond to all tickets within SLA targets based on priority level. You'll receive email notifications when agents respond, and you can track ticket status in your account dashboard.

Question 36

Can I track my ticket status?

Accepted Answer

Yes! You can view all your support tickets in your account dashboard. Each ticket shows its current status (open, in_progress, waiting_for_customer, resolved, closed), priority level, assigned agent, creation date, and full conversation history. You'll receive email notifications for status changes and new messages.

Question 37

How do I configure my robot?

Accepted Answer

After downloading your robot file, open it in your trading platform (MT4/MT5). Enter your license API key in the robot's configuration settings. Configure trading parameters according to your robot's specifications (risk settings, trading pairs, timeframes, etc.). Save the configuration and start the robot. The robot will connect to our platform automatically.

Question 38

What if my robot won't connect?

Accepted Answer

If your robot won't connect, check: 1) Your API key is correct (copy-paste from dashboard), 2) Your license is active and not expired, 3) You haven't exceeded your session limit, 4) Your internet connection is stable, 5) Your trading platform is running. If issues persist, create a support ticket with your license details and error messages.

Question 39

How do I update my robot?

Accepted Answer

When a new version of your robot is available, you'll see it in your account dashboard. Download the new robot file and replace the old one in your trading platform. Your existing API key works with new versions of the same robot type. You may need to reconfigure settings if the new version has different parameters.

Question 40

What are the system requirements?

Accepted Answer

You need: 1) MetaTrader 4 or MetaTrader 5 trading platform, 2) Stable internet connection, 3) Active trading account with a broker, 4) Sufficient account balance for trading, 5) VPS (Virtual Private Server) recommended for 24/7 trading. Robots are compatible with Windows, Mac (via Wine/Parallels), and Linux (via Wine).

Question 41

Can I run multiple robots on one account?

Accepted Answer

Yes, you can run multiple different robots on the same trading account, as long as each robot uses a different license. However, be careful with conflicting trading strategies. Some robots may interfere with each other if they trade the same symbols with opposite strategies. Monitor your account carefully when running multiple robots.

Frequently asked questions

Getting Started

Orders & Payments

Licenses

Sessions

Vendors

Commissioners

Support

Technical