Privacy Policy

1. Introduction

Welcome to TheMarket Robo, operated by TMKR GLOBAL LLC ("we," "us," "our," or "Company"), a professional trading robot management and monitoring platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").

By using TheMarket Robo, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

When you register for an account, we may collect:

• Name and email address
• Authentication credentials (password, tokens)
• Profile information and preferences

2.2 Financial Information

For trading robot management, we collect:

• Trading performance data (profits, losses, win rates)
• License information and usage statistics
• Order history and transaction references (payment details are processed by Paddle)
• Session data and trading activity

Note: Payment card information, billing addresses, and detailed payment transaction data are collected and processed by Paddle.com Market Ltd. (our payment processor and merchant of record), not by us. We only receive transaction references and order confirmations from Paddle.

2.3 Device and Usage Information

We automatically collect:

• Device identifiers and information
• App usage analytics and performance metrics
• Network information and connectivity status
• App version and platform information

2.4 Location Information

• IP address and approximate location for security and service delivery

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Core Functionality

• Providing trading robot management and monitoring services
• Authenticating user accounts and maintaining security
• Coordinating payment processing (handled by Paddle as merchant of record) and managing licenses
• Displaying performance analytics and trading statistics

3.2 Communication

• Sending account-related notifications
• Providing customer support
• Delivering updates and important announcements

3.3 Service Improvement

• Analyzing app performance and usage patterns
• Improving user experience and features
• Detecting and preventing fraud or abuse
• Conducting research and development

3.4 Legal Compliance

• Complying with legal obligations
• Protecting our rights and the rights of others
• Investigating potential violations of our terms of service

4. Information Sharing and Disclosure

4.1 When We Share Information

We may share your information in the following circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: With trusted third-party service providers who assist in app operations
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4.2 Third-Party Services

Our app may integrate with or contain links to:

• Cloud hosting services (AWS)
• Payment Processing: Paddle.com Market Ltd. and its affiliated entities ("Paddle") act as our merchant of record and process all payments. Paddle collects and processes payment information, billing details, and transaction data. Paddle's privacy policy governs their handling of payment-related information and can be found at paddle.com/privacy. Additionally, Paddle's Data Sharing Addendum, which governs data sharing between us and Paddle, can be found at paddle.com/legal/data-sharing-addendum.
• Analytics providers
• Customer support tools

These third parties have their own privacy policies governing their use of your information.

5. Data Security

5.1 Security Measures

• Encryption: All data is encrypted in transit and at rest
• Secure Servers: Information is stored on secure, monitored servers
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Periodic security assessments and updates

5.2 Data Retention

We retain your information for:

• As long as your account is active
• As needed to provide our services
• As required by law or for legitimate business purposes
• Until you request deletion (subject to legal requirements)

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Restriction: Request limitation of processing in certain circumstances

6.2 Account Management

You can:

• Update your account information through the app settings
• Delete your account through the app or by contacting us
• Opt-out of non-essential communications
• Control notification preferences

6.3 Data Deletion Requests

To request data deletion:

1. Contact us using the information in Section 8
2. Provide your account email and sufficient identification
3. Specify what data you want deleted
4. We will respond within 30 days

7. Cookies and Tracking Technologies

7.1 App Analytics

We use analytics tools to:

• Understand app usage patterns
• Improve app performance
• Track feature adoption
• Identify and fix issues

7.2 Performance Monitoring

We collect:

• App crash reports
• Performance metrics
• Error logs
• Usage statistics

8. Contact Information

For privacy-related inquiries, data requests, or concerns:

9. Children's Privacy

TheMarket Robo is intended for users 18 years and older. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including but not limited to Georgia (where our company is registered) and other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place to protect your data during international transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will:

• Notify you of any material changes via email or app notification
• Update the "Last Updated" date at the top of this policy
• Provide a summary of key changes

Your continued use of the app after changes become effective constitutes acceptance of the updated policy.

12. Compliance with Laws

This Privacy Policy complies with:

• GDPR (General Data Protection Regulation) for EU users
• CCPA (California Consumer Privacy Act) for California residents
• Google Play Store requirements and policies
• Other applicable privacy laws and regulations

13. Data Protection Officer

For GDPR compliance, our Data Protection Officer can be reached at: